Template's
Financing template
FAQ & Customer Scripts
Quick questions, finance/cash replies, call scripts, and application follow-ups.
- Are you employed full-time or part-time?
- What is your monthly income?
- Do you have any additional sources of income?
- What type of car are you looking for (SUV, sedan, truck, etc.)?
- Do you receive pay stubs, or is your income direct deposit?
- Are you planning to make a down payment?
- What is your monthly budget for the car?
My Finance Manager will be reaching out to discuss financing options with you. Could you please provide your best contact number?
I have someone coming to see the car today. I’ll let you know if the deal doesn’t come through. In the meantime, you’re welcome to check our website for more inventory — we post new cars every day.
Inventory: https://carcatch.ca/listings/
Text:
Hi [Customer Name],
My Finance Manager will call you to discuss financing options.
What is your best contact number?
Hello [Customer Name],
How’s your day going so far?
My name is [Your Name], and I’m reaching out about your interest in the
[Year, Make, Model]. I’d like to explain the financing process briefly.
Step 1: We send your information to the bank to confirm how much you can be approved for and the interest rate.
Step 2: Once we receive the approval, we work to secure the best possible terms for you.
Step 3: After pre-approval, we book a time for you to come in, see the car, and test drive it.
If you’re happy with everything, you can sign the bank documents and pick up the car within 48 hours
after we complete the safety and plating process.
What do you think — are you ready to move forward?
I can send you our online financing application. It usually takes under 2 minutes to complete.
Once it’s submitted, I’ll begin the approval process right away.
Do you have any questions?
This is [Your Name] from Approval Guy. How are you?
I’m reaching out about your interest in the [Year, Make, Model].
I just wanted to check if you’re still interested in financing or if you have any questions.
Here’s how it works:
We submit your information to our banks to explore the best approval terms and interest rate options.
Once you’re pre-approved, I’ll schedule a time for you to come in and test drive the car.
If you’re happy with it, we can have you ready to drive within 48 hours.
We handle the safety inspection and plating to keep everything smooth.
What do you think — are you ready to move forward?
I can send you the online application link (takes about 2 minutes).
Do you have any questions?
Text:
Hi [Customer Name],
It was a pleasure speaking with you. Please click the link below and complete the application for bank pre-approval:
https://approvalguy.ca/financing-application/
Hi [Customer Name],
Just following up to see if you completed the auto financing application.
Once it’s submitted, I can move forward with securing your approval.
If you haven’t done it yet, it only takes a few minutes — here’s the link:
https://approvalguy.ca/financing-application/
If you have any questions or want a quick quote, feel free to call or text me.
Best regards,
Iraj — Finance Manager
Call/Text: 613-240-7866
Email: info@approvalguy.ca
Website: www.ApprovalGuy.ca
Hi [Customer Name],
We’ve received your auto loan application and it has been submitted to the bank.
We’re now awaiting their response.
If you have any questions, feel free to contact me.
Best regards,
Iraj
Cell: 613-240-7866
Email: info@approvalguy.ca
Website: www.ApprovalGuy.ca
Hello [Customer Name],
This is [Your Name], Finance Manager at Approval Guy.
As per our previous phone conversation, you asked me to send the financing application.
I just wanted to follow up and see if you had a chance to complete it.
If you have any questions or need help with the form, I’m happy to assist.
Best regards,
[Your Name]
Finance Manager — Approval Guy
Phone/Text: [Your Phone Number]
Email: info@approvalguy.ca
Hello [Customer Name],
My name is Vahab, Finance Manager at Approval Guy.
I noticed you were looking to finance a vehicle, so I wanted to check in and see if you’re still considering your options.
I’d be happy to help you find your next vehicle and secure the best approval possible.
Please don’t hesitate to reach out if you have any questions.
Thank you in advance!
Best regards,
Vahab
Approval Guy — Finance Manager
Phone/Text: 613-240-7866
Email: info@approvalguy.ca
Ask for Income!
(#106 ) Letter of employment
(#106 A) NorthLake proof of income
(#106 A) Lendcare Proof of income
(#106 B) Income Verification Link
(#107) Help you find the perfect vehicle
(#108) In case a Bank asks for SIn Number
(#109) In case you have any questions
(#110) You are approved
(#111) Ask the type of car you’d like
(#112) Request DL & Voided cheque
(#116) Lendcare Insurance confirmation
(#117) Iceberg Finance Insurance confirmation
(#118) NorthLake Insurance confirmation
(#125) I have your approval for the
More Information!
(#201) Guide you through the financing process
(#202) Improving your Credit
(#203) How to improve your credit?
(#204) Work as an agent for Car Catch
* I'm not sure yet if I want to pay in cash or finance it
* Follow up call
* Payout structure
* Why the dealer should sign up with us?
* What is the benefit of signing up as a dealer?
General Questions template
CarCatch.ca – FAQ
Quick answers for availability, pricing, financing, appointments, and more.
#151 A | Common Availability Questions
Q: Is this available?
Answer option 1:
Yes, it is! Are you planning to buy cash or finance?
Answer option 2:
Yes, it is! I’ll have someone here to help. May I have your contact number?
Request Contact Number
Business Hours
- Monday–Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
Which day and time work best for you?
Our Address
1555 Michael St, Ottawa, ON K1B 3T3
Please call ahead to confirm the vehicle’s availability.
Call or Text: 613-240-7866 | RJ
No Response – Follow-up Text
Just checking in to see if you’re still interested.
Feel free to call or text me anytime at 613-240-7866.
Sold – Send Inventory
Sorry, the vehicle has been sold.
Here’s our current inventory:
👉 https://www.CarCatch.ca/inventory/
Pricing & Reviews
#151 C | Price Not Negotiable
I’m sorry | The price is not negotiable.
However, here’s my inventory in case you’d like to explore other options that may fit your budget:
👉 https://www.CarCatch.ca/inventory/
#151 B | Rate Us
Rate Us! ⭐
Thank you so much! Your opinion means a lot to us.
We’d truly appreciate it if you could take a moment to rate us based on your experience.
Iraj
613-240-7866
Financing
#152 | Financing Inquiry
Hello [Customer Name],
Thank you for your inquiry regarding financing options for the [Vehicle].
I’m the Finance Manager at CarCatch.ca, and I’d be happy to help you secure the best financing terms available.
Please feel free to reach out if you have any questions | I’m here to guide you every step of the way.
Best regards,
Iraj
Finance Manager – CarCatch.ca
613-240-7866
info@CarCatch.ca
#153 | Finance Manager Will Call
My finance manager will be giving you a call shortly.
His name is Iraj.
613-240-7866
info@CarCatch.ca
#154 | Down Payment
Are you planning to make a down payment for this auto loan?
If so, how much are you comfortable putting down?
#157 | Interest Rate Question
Interest rates depend on your credit profile.
At this stage, I can’t provide an exact rate, but used car rates start around 6.9%.
#158 | Partner Banks
We work with all major banks including TD, Scotiabank, and Desjardins, as well as 12 private lenders.
We also offer in-house financing.
#159 | Bad Credit Financing
As long as you have:
- ✔ A valid driver’s license
- ✔ Proof of income (minimum $1,800/month)
You likely have approval options.
My finance manager will contact you to review details.
May I have your contact number?
#160 | Cash vs Finance
The purchase price is the same for cash or financing,
but the process and payment structure differ.
#161 | Multiple Financing Questions
Happy to help! 😊
Before we proceed, may I have your contact number?
My finance manager will reach out shortly to review your financing options.
#162 | Bad Credit (Friendly Version)
No worries! 😊
If you have a driver’s license and proof of income (over $1,800/month), you likely have good approval chances.
Please share your contact number, and my finance manager will call you.
#164 | Price Negotiation
Let’s first secure your bank pre-approval.
Once that’s done, we can review pricing options together.
Sounds good?
#168 | View Car Before Financing
I recommend securing pre-approval first.
This helps determine your interest rate and budget before viewing vehicles.
We have access to 900+ vehicles, so we’ll find the perfect match once you’re approved.
#171 | See Car Before Financing
Pre-approval helps you shop smarter and faster | without visiting multiple dealerships.
Once approved, we’ll match you with the best vehicle for your budget.
#173 | What Is a Cosigner?
A cosigner is not the main borrower but agrees to take responsibility if payments are missed.
If the borrower defaults, the cosigner becomes fully responsible for the loan.
Appointments & Support
#155 | Tried to Call
I tried calling, but your number wasn’t reachable.
Please call me back when you can.
613-240-7866
CarCatch.ca
#156 A | Address (After Phone Call)
Hi [Customer Name],
It was a pleasure speaking with you on the phone.
You can meet me at:
📍 1555 Michael St Ottawa, ON K1B 3T3
🕙 Monday–Saturday | 10:00 AM – 3:00 PM
Please let me know what time works best for you.
Best,
Iraj
613-240-7866
info@CarCatch.ca
#156 B | Booking a Viewing
Hi,
We’re located on St. Laurent Blvd, Ottawa.
If you’d like to book an appointment to see the car, please let me know:
- • Your available days & times
- • Your contact number
#165 | Follow-Up Message
Hi [Customer Name],
This is Iraj from Car Catch
Just checking in to see if you’re still in the market for a vehicle | I’d be happy to help!
613-240-7866
#166 | Mechanical Inspection
The vehicle comes with Ontario Safety, which includes a 36-day driving period.
If any safety issues arise, they will be repaired at no cost.
#172 | Warranties
We offer third-party warranties through People’s Choice and Global Warranty,
covering engine and transmission options.
#174 | Carfax
Due to our anti-fraud policy, we can’t share Carfax reports online.
You’re welcome to view it in person during an appointment.
Let me know how I can help.
#170 | Booking a Viewing
I’d be happy to help.
Are you planning to buy cash or finance so I can direct you to the right manager?
Once confirmed, we’ll schedule your viewing.
#163 | Buy Cash (Dealer Contacts)
Cash buyers – quick contacts
- • Pars Auto | Max | 613-277-1122
- • Nicky’s Auto Sales | Body | 613-314-1111
- • Streetside Motors | Navish | 613-712-7210
- • Select Car Sales | 613-590-9500
Please mention that CarCatch.ca referred you for a potential better deal.
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