Question 1

What is CarCatch.ca?

Accepted Answer

CarCatch.ca is a Canadian automotive marketplace that helps you discover new and used vehicles from participating dealers. You can search inventory, compare options, and connect with dealers directly.

Question 2

Does CarCatch.ca sell the vehicles?

Accepted Answer

CarCatch.ca is a marketplace. Vehicles are generally listed and sold by participating dealers. The dealer is responsible for the vehicle, pricing, availability, financing, and final sale.

Question 3

Is it free to search for vehicles on CarCatch.ca?

Accepted Answer

Yes. Customers can browse and search vehicle listings on CarCatch.ca without paying a fee.

Question 4

How do I contact a dealer about a vehicle?

Accepted Answer

Open the vehicle listing and submit an inquiry using the available contact form. Your information will be sent to the dealer so they can follow up with you.

Question 5

Can I book a test drive?

Accepted Answer

Where available, you can request a test drive or contact the dealer directly to arrange a convenient time.

Question 6

Are the prices on CarCatch.ca final?

Accepted Answer

Prices are provided by the listing dealer and may change. Taxes, licensing, financing charges, dealer fees, or other costs may apply. Always confirm the final price and terms directly with the dealer.

Question 7

How do I know if a vehicle is still available?

Accepted Answer

Inventory can change quickly. CarCatch.ca works to keep listings current, but you should confirm availability directly with the dealer before visiting.

Question 8

Does CarCatch.ca offer financing?

Accepted Answer

CarCatch.ca may allow you to submit a financing request or connect with participating dealers or financing providers. Final financing approval, rates, and terms are determined by the applicable lender or dealer.

Question 9

Can I trade in my current vehicle?

Accepted Answer

Participating dealers may accept trade-ins. You can ask the dealer about your vehicle's estimated trade-in value when making an inquiry.

Question 10

Can I buy a vehicle from another city or province?

Accepted Answer

You can search listings outside your local area. However, registration, taxes, inspections, transportation, and other requirements can vary by province, so confirm the details with the selling dealer before purchasing.

Question 11

Does CarCatch.ca deliver vehicles?

Accepted Answer

Delivery availability depends on the dealer and location. Ask the dealer about pickup or delivery options for the vehicle you're interested in.

Question 12

How does CarCatch.ca use my information when I submit an inquiry?

Accepted Answer

Information you provide may be shared with the relevant participating dealer or service provider so they can respond to your request. Please review CarCatch.ca's Privacy Policy for full details.
For Dealers

Question 13

How can I list my dealership on CarCatch.ca?

Accepted Answer

Contact the CarCatch.ca support team. We'll discuss your dealership, inventory, and available listing options and help you get started.

Question 14

Can I list my entire vehicle inventory?

Accepted Answer

Yes, subject to your dealer account and available integration options. CarCatch.ca can work with inventory feeds and other supported methods to help keep dealership inventory updated.

Question 15

Can my inventory be updated automatically?

Accepted Answer

Where a compatible inventory feed or integration is available, inventory updates can be automated. Our support team can review your current inventory provider and determine the appropriate setup.

Question 16

Do I have to enter every vehicle manually?

Accepted Answer

Not necessarily. Depending on your setup, CarCatch.ca may be able to receive inventory through a data feed or supported integration rather than requiring each vehicle to be entered manually.

Question 17

How do customer leads work?

Accepted Answer

When a shopper submits an inquiry about one of your vehicles, the lead information is sent to the appropriate dealership contact so your team can follow up.

Question 18

What information is included in a vehicle lead?

Accepted Answer

Depending on what the customer provides, a lead may include their name, email address, phone number, vehicle of interest, and message or request.

Question 19

How quickly should we respond to a lead?

Accepted Answer

As quickly as reasonably possible. Vehicle shoppers often contact more than one dealership, so a prompt and helpful response can improve the customer experience.

Question 20

Can CarCatch.ca help my dealership get more leads?

Accepted Answer

CarCatch.ca is designed to increase dealer visibility and create additional opportunities for shoppers to connect with participating dealers. Lead volume is not guaranteed and can vary based on inventory, pricing, location, demand, and other factors.

Question 21

Can CarCatch.ca promote individual vehicles?

Accepted Answer

Promotional or featured-listing options may be available. Contact the support team to discuss current dealer advertising opportunities.

Question 22

Can multiple people at my dealership receive leads?

Accepted Answer

Depending on your account configuration, lead routing and dealership contacts can be set up to support your sales operation.

Question 23

Can CarCatch.ca integrate with our DMS or inventory provider?

Accepted Answer

Integration depends on the system and data-feed availability. Send our support team the name of your DMS or inventory provider and we'll review the available options.

Question 24

What happens when a vehicle is sold?

Accepted Answer

When inventory synchronization is enabled, sold or removed vehicles can be updated through the applicable inventory feed. Dealers should still monitor their listings to make sure inventory remains accurate.

Question 25

Can we change vehicle prices and information?

Accepted Answer

Yes. How changes are made depends on your inventory setup. With an integrated feed, updates may come from your inventory management system; other accounts may use different update methods.

Question 26

Can CarCatch.ca replace our dealership website?

Accepted Answer

CarCatch.ca primarily helps shoppers discover vehicles and connect with participating dealers. Additional dealer technology or website services may be available separately depending on your setup.

Question 27

How do I get support?

Accepted Answer

Contact the CarCatch.ca support team at Support@carcatch.ca or 343-585-2250. We're happy to help with your account, inventory, leads, or technical questions.
A good final FAQ
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Question 28

Still Have Questions?

Accepted Answer

Whether you're looking for your next vehicle or you're a dealer looking to reach more buyers, the CarCatch.ca team is here to help.
Contact Support
343-585-2250
Support@carcatch.ca

Frequently Asked Questions