Keep your inventory visible on CarCatch.ca for free — upgrade anytime to show your phone number, dealership address, earn trust badges, and convert more buyers.
Quick answers to common dealership questions about listings, leads, pricing, service areas, and how CarCatch.ca works.
Q
Why don’t my listings show my phone number or dealership address?
On the Free plan, your contact details stay private and buyers send requests through the platform.
If you want your phone + address displayed on your inventory page (plus trust features like Top Seller), upgrade to
Premium $399/month.
Q
How do buyer questions reach me?
When a buyer asks about a vehicle, you receive an email inquiry with the customer’s message and the vehicle details.
You can reply directly and continue the conversation from there.
Q
What’s the benefit of Premium for my dealership?
Premium helps you convert faster because buyers can:
- Call you instantly (phone shown on listings)
- Visit your location (address shown)
- Trust your store more (clear identity + transparency)
- See extra trust signals like Top Seller on CarCatch.ca
Q
What is the “Top Seller” trust badge on CarCatch.ca?
The Top Seller badge is a Premium trust signal displayed on your dealer/inventory page to help shoppers feel confident.
It’s meant to increase clicks, calls, and test-drive requests by showing you’re a verified, serious dealer on the platform.
Q
What cities and areas can be listed on CarCatch.ca?
CarCatch.ca focuses on local inventory in:
- Ottawa and Gatineau
- Kingston
- Brockville
- Smiths Falls
- Perth
- Plus nearby towns and surrounding areas
If you’re close to these regions, you can still list — the goal is to keep the marketplace local and easy for buyers.
Q
Can I stay on the Free plan forever?
Yes. You can list inventory for free and receive leads by email.
Upgrade only if you want extra trust signals (phone + address + badges) and stronger conversion.
Q
Can I change my plan anytime?
Yes. You can upgrade to Premium when you’re ready, and you can switch back if you choose.
(If you want, add your cancellation terms here.)
Q
Do you offer featured placement or promoted inventory?
Yes, featured options can be available for Premium dealers depending on inventory volume and market demand.
Ask CarCatch and we’ll show the current options for Ottawa–Gatineau and nearby cities.
Q
Are my leads exclusive?
Leads are sent to the dealer on the listing the customer contacted.
Like most marketplaces, shoppers may message multiple listings — fast response wins.
Q
What should I include in my dealership “quotation” or reply email to buyers?
To close faster, include:
- Out-the-door price (vehicle price + fees + taxes)
- Payment options (cash, finance estimate, term examples)
- Condition notes (inspection, CARFAX, reconditioning)
- Availability (still in stock + hold policy)
- Next step: “Book a test drive” + best times
Q
Can you give me a quick example of a “quotation” reply message?
Copy/paste template:
- Vehicle: [Year Make Model Trim]
- Out-the-door price: $[Total] (includes fees + taxes)
- Payment options: $[Biweekly] x [Term] (estimated, OAC)
- Condition: Safety/inspection, CARFAX available, reconditioned
- Availability: In stock today — we can hold with deposit (optional)
- Next step: Want to book a free test drive? Best time for you today/tomorrow?
Q
Can I edit my listings and dealership profile info later?
Yes. Keep photos, pricing, trims, and descriptions updated — fresh listings usually get more clicks and better buyer messages.
Q
Who is CarCatch.ca for?
CarCatch.ca is built for Ottawa–Gatineau and nearby regions — dealers and buyers who want one place to see local inventory.
Dealers get visibility. Buyers get choice.